SACS Reaffirmation
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Assessment : 2007 - 2008 : Research :
Institutional Research And Assessment Office
5 Goals 5 Objectives 5 Indicators 5 Criteria 5 Findings 5 Actions
GOAL: Accurate Data For University
| Objective | Client Satisfaction | |
| Federal, State, TSU System, and SHSU administrative and academic consumers of SHSU data will be satisfied with the accuracy and timeliness of data provided by the IRA Office Associated Goals: Accurate Data For University, Evidence-based culture |
| Indicator | Number Of Repeat Customers The IRA Office will use the Workorder Request Table to track the number of repeat customers in the 2007-2008 year as a comparison to the numbers gathered in 2006-2007. |
| Criteria | Increase in Repeat Clients The IRA office would like to see an increase in the number of repeat clients in 2007-2008. |
| Finding | Number of Repeat Clients 48 repeat clients were identified following a review of the 2007-2008 IRA Workorder Table. This marks an increase of 29.73%. Please see the attached report for a complete account of the repeat clients. |
| Indicator | SHSU Client Feedback Survey  Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
Actions for Objective:
| Action | Continuing to Improve Client Satisfaction In 2007-2008, IRA clients seemed to be generally pleased with the quality of service they received. The IRA office will continue to work towards improving the accuracy and quality of the reports/assessment information, as well as the quality of assistance, it provides to its clients. In addition, the response rate to the Client Satisfaction Survey was much improved from 2006-2007 to 2007-2008; however, the IRA Office wishes to continue to investigate ways in which in can receive more feedback from its clients. |
GOAL: Accurate Data For University
| Objective | Data Consistency | |
| State and TSU System consumers of SHSU data will perceive consistency across reports and surveys in SHSU data for common key indicators and outcomes provided by the IRA Office Associated Goals: Accurate Data For University, Provide Resources To Measure Excellence |
| Indicator | Multi-source Datapoint Checks Consistency Check with Common key-indicators used by State Agencies and TSU System. Data and reports produced by the IRA office will be compared with comparable data contained in various GUI, Nell, THECB, and IPED's reports. |
| Criteria | Accuracy of IRA Data Data produced by the IRA office will be 95% accurate in comparisons with other date, when the timing and definitions of the data do not vary. |
| Finding | Accuracy of IRA Data/Reports In general, most discrepancies were found to be because of differences in definitions and timing. As such, it was difficult to determine the exact percentage of accuracy of IRA data and reports. The hiring of a new, full-time, analyst, Xiaohong Li, has helped the office improve the quality control of completed requests. |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
Actions for Objective:
| Action | Improving the Accuracy of IRA Data/Reports The IRA Office will continue to make efforts to improve the accuracy of its data. One method by which it will do this is to investigate any data discrepancies found in its data files, which can arise as a result of differences in the timing of when specific pieces of data are gathered, or through differences in definitions. By resolving these discrepancies as they are discovered, the IRA Office will be able to provide more accurate reports/assessment to its clients. In addition, the IRA Office will look to hire a new full time staff member, who will also work for Computer Services in a dual capacity, whose role as database manager will ensure his or her ability to help clean IRA data files and investigate data discrepancies. |
GOAL: Accurate Data For University
| Objective | Mandated Reporting | |
| Provide information and conduct research studies to comply with federal, state and other reporting mandates Associated Goals: Accurate Data For University, Provide Resources To Measure Excellence |
| Indicator | Tracking Mandated Reports The IRA office will use an organized table to track when mandated reports, such as IPEDS, THECB reports, Petersons, NSF/NIH reports, US News and World Reports, etc., are received by the IRA Office, who they are assigned to, when they are completed and the locations of any relevant files. |
| Criteria | 100% Completion of Mandated Reports 100% of mandated reports received by the IRA office will be completed. |
| Finding | 100% Completion of Mandated Reports The IRA Office Completed 100% of the mandated reports recieved in 2007-2008. |
Actions for Objective:
| Action | Continued Completion of Mandated Reports The IRA Office will continue to complete all mandated reports submitted to us by various University Programs and Administrators, as well as those received from various private, state, and federal agencies. |
GOAL: Evidence-based culture
| Objective | Assist Various Accreditation Assessments | |
| Provides technical assistance in validating and documenting those processes for the reaffirmation of accreditation by the Southern Association of Colleges and Schools Associated Goals: Evidence-based culture, Provide Resources To Measure Excellence, Serve entire university, Sharing and Exchange |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
| Indicator | Tracking Assistance SACS Reaffirmation The IRA office will collect e-mails, sign-in sheets and use the Workorder Request Table to track the level and types of assistance provided to the University community in regards to the SACS reaffirmation process. |
| Criteria | Assistance with SACS reaffirmation The IRA office will satisfy all requests for assistance in regards to the SACS reaffirmation process. |
| Finding | Assistance with SACS Reaffirmation The IRA Office has continued to provide a variety of assistance in regards to the Universities SACS Reaffirmation efforts. During 2007-2008, the IRA Office has provided one-on-one training to at least 20 clients, and has provided technical assistance and trouble shooting to many others via phone and e-mail. |
Actions for Objective:
| Action | Continue to Provide Assistance with Accreditation The Office of Institutional Research and Assessment will continue its efforts to assist University programs and departments with the SACS reaffirmation process, as well as any other accreditation processes which departments require assistance with. In addition, the IRA Office will continue to provide advice and technical support with the Online Assessment Tracking Database (OAT Db). |
GOAL: Evidence-based culture
| Objective | Client Satisfaction | |
| Federal, State, TSU System, and SHSU administrative and academic consumers of SHSU data will be satisfied with the accuracy and timeliness of data provided by the IRA Office Associated Goals: Accurate Data For University, Evidence-based culture |
| Indicator | Number Of Repeat Customers The IRA Office will use the Workorder Request Table to track the number of repeat customers in the 2007-2008 year as a comparison to the numbers gathered in 2006-2007. |
| Criteria | Increase in Repeat Clients The IRA office would like to see an increase in the number of repeat clients in 2007-2008. |
| Finding | Number of Repeat Clients 48 repeat clients were identified following a review of the 2007-2008 IRA Workorder Table. This marks an increase of 29.73%. Please see the attached report for a complete account of the repeat clients. |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
Actions for Objective:
| Action | Continuing to Improve Client Satisfaction In 2007-2008, IRA clients seemed to be generally pleased with the quality of service they received. The IRA office will continue to work towards improving the accuracy and quality of the reports/assessment information, as well as the quality of assistance, it provides to its clients. In addition, the response rate to the Client Satisfaction Survey was much improved from 2006-2007 to 2007-2008; however, the IRA Office wishes to continue to investigate ways in which in can receive more feedback from its clients. |
GOAL: Provide Resources To Measure Excellence
| Objective | Assist Various Accreditation Assessments | |
| Provides technical assistance in validating and documenting those processes for the reaffirmation of accreditation by the Southern Association of Colleges and Schools Associated Goals: Evidence-based culture, Provide Resources To Measure Excellence, Serve entire university, Sharing and Exchange |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
| Indicator | Tracking Assistance SACS Reaffirmation The IRA office will collect e-mails, sign-in sheets and use the Workorder Request Table to track the level and types of assistance provided to the University community in regards to the SACS reaffirmation process. |
| Criteria | Assistance with SACS reaffirmation The IRA office will satisfy all requests for assistance in regards to the SACS reaffirmation process. |
| Finding | Assistance with SACS Reaffirmation The IRA Office has continued to provide a variety of assistance in regards to the Universities SACS Reaffirmation efforts. During 2007-2008, the IRA Office has provided one-on-one training to at least 20 clients, and has provided technical assistance and trouble shooting to many others via phone and e-mail. |
Actions for Objective:
| Action | Continue to Provide Assistance with Accreditation The Office of Institutional Research and Assessment will continue its efforts to assist University programs and departments with the SACS reaffirmation process, as well as any other accreditation processes which departments require assistance with. In addition, the IRA Office will continue to provide advice and technical support with the Online Assessment Tracking Database (OAT Db). |
GOAL: Provide Resources To Measure Excellence
| Objective | Clients Understand & Use Data | |
| SHSU decision makers will be able to use and understand the data they are provided by the IRA Office Associated Goals: Provide Resources To Measure Excellence, Serve entire university |
| Indicator | Number Of Repeat Customers The IRA Office will use the Workorder Request Table to track the number of repeat customers in the 2007-2008 year as a comparison to the numbers gathered in 2006-2007. |
| Criteria | Increase in Repeat Clients The IRA office would like to see an increase in the number of repeat clients in 2007-2008. |
| Finding | Number of Repeat Clients 48 repeat clients were identified following a review of the 2007-2008 IRA Workorder Table. This marks an increase of 29.73%. Please see the attached report for a complete account of the repeat clients. |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
Actions for Objective:
| Action | Ensuring that Clients Can Understand and Use Data The IRA Office will continue to respond to the needs and requests from its various clients; as well as continue to assist clients improve the methods by which they capture their own program data. In addition, the IRA Office will continue to educate it clients regarding the nuances of the data received by our office and the impact it can have on various reports so that clients can get the maximum amount of use from their requests. |
GOAL: Provide Resources To Measure Excellence
| Objective | Data Consistency | |
| State and TSU System consumers of SHSU data will perceive consistency across reports and surveys in SHSU data for common key indicators and outcomes provided by the IRA Office Associated Goals: Accurate Data For University, Provide Resources To Measure Excellence |
| Indicator | Multi-source Datapoint Checks Consistency Check with Common key-indicators used by State Agencies and TSU System. Data and reports produced by the IRA office will be compared with comparable data contained in various GUI, Nell, THECB, and IPED's reports. |
| Criteria | Accuracy of IRA Data Data produced by the IRA office will be 95% accurate in comparisons with other date, when the timing and definitions of the data do not vary. |
| Finding | Accuracy of IRA Data/Reports In general, most discrepancies were found to be because of differences in definitions and timing. As such, it was difficult to determine the exact percentage of accuracy of IRA data and reports. The hiring of a new, full-time, analyst, Xiaohong Li, has helped the office improve the quality control of completed requests. |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
Actions for Objective:
| Action | Improving the Accuracy of IRA Data/Reports The IRA Office will continue to make efforts to improve the accuracy of its data. One method by which it will do this is to investigate any data discrepancies found in its data files, which can arise as a result of differences in the timing of when specific pieces of data are gathered, or through differences in definitions. By resolving these discrepancies as they are discovered, the IRA Office will be able to provide more accurate reports/assessment to its clients. In addition, the IRA Office will look to hire a new full time staff member, who will also work for Computer Services in a dual capacity, whose role as database manager will ensure his or her ability to help clean IRA data files and investigate data discrepancies. |
GOAL: Provide Resources To Measure Excellence
| Objective | Mandated Reporting | |
| Provide information and conduct research studies to comply with federal, state and other reporting mandates Associated Goals: Accurate Data For University, Provide Resources To Measure Excellence |
| Indicator | Tracking Mandated Reports The IRA office will use an organized table to track when mandated reports, such as IPEDS, THECB reports, Petersons, NSF/NIH reports, US News and World Reports, etc., are received by the IRA Office, who they are assigned to, when they are completed and the locations of any relevant files. |
| Criteria | 100% Completion of Mandated Reports 100% of mandated reports received by the IRA office will be completed. |
| Finding | 100% Completion of Mandated Reports The IRA Office Completed 100% of the mandated reports recieved in 2007-2008. |
Actions for Objective:
| Action | Continued Completion of Mandated Reports The IRA Office will continue to complete all mandated reports submitted to us by various University Programs and Administrators, as well as those received from various private, state, and federal agencies. |
GOAL: Serve entire university
| Objective | Assist Various Accreditation Assessments | |
| Provides technical assistance in validating and documenting those processes for the reaffirmation of accreditation by the Southern Association of Colleges and Schools Associated Goals: Evidence-based culture, Provide Resources To Measure Excellence, Serve entire university, Sharing and Exchange |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
| Indicator | Tracking Assistance SACS Reaffirmation The IRA office will collect e-mails, sign-in sheets and use the Workorder Request Table to track the level and types of assistance provided to the University community in regards to the SACS reaffirmation process. |
| Criteria | Assistance with SACS reaffirmation The IRA office will satisfy all requests for assistance in regards to the SACS reaffirmation process. |
| Finding | Assistance with SACS Reaffirmation The IRA Office has continued to provide a variety of assistance in regards to the Universities SACS Reaffirmation efforts. During 2007-2008, the IRA Office has provided one-on-one training to at least 20 clients, and has provided technical assistance and trouble shooting to many others via phone and e-mail. |
Actions for Objective:
| Action | Continue to Provide Assistance with Accreditation The Office of Institutional Research and Assessment will continue its efforts to assist University programs and departments with the SACS reaffirmation process, as well as any other accreditation processes which departments require assistance with. In addition, the IRA Office will continue to provide advice and technical support with the Online Assessment Tracking Database (OAT Db). |
GOAL: Serve entire university
| Objective | Clients Understand & Use Data | |
| SHSU decision makers will be able to use and understand the data they are provided by the IRA Office Associated Goals: Provide Resources To Measure Excellence, Serve entire university |
| Indicator | Number Of Repeat Customers The IRA Office will use the Workorder Request Table to track the number of repeat customers in the 2007-2008 year as a comparison to the numbers gathered in 2006-2007. |
| Criteria | Increase in Repeat Clients The IRA office would like to see an increase in the number of repeat clients in 2007-2008. |
| Finding | Number of Repeat Clients 48 repeat clients were identified following a review of the 2007-2008 IRA Workorder Table. This marks an increase of 29.73%. Please see the attached report for a complete account of the repeat clients. |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
Actions for Objective:
| Action | Ensuring that Clients Can Understand and Use Data The IRA Office will continue to respond to the needs and requests from its various clients; as well as continue to assist clients improve the methods by which they capture their own program data. In addition, the IRA Office will continue to educate it clients regarding the nuances of the data received by our office and the impact it can have on various reports so that clients can get the maximum amount of use from their requests. |
GOAL: Sharing and Exchange
| Objective | Assist Various Accreditation Assessments | |
| Provides technical assistance in validating and documenting those processes for the reaffirmation of accreditation by the Southern Association of Colleges and Schools Associated Goals: Evidence-based culture, Provide Resources To Measure Excellence, Serve entire university, Sharing and Exchange |
| Indicator | SHSU Client Feedback Survey Internal perception and satisfaction feedback surveys of consumers in the SHSU community. Will include items addressing satisfaction with accuracy, timeliness, and usefulness of data provided by the IRA Office. |
| Criteria | 60% Client Satisfaction A minimum 60% of survey respondents will not only be satisfied with the IRA office in general, but also with the accuracy, timeliness, and usefulness of the data they receive as a result of their work orders/data requests. |
| Finding | Client Satisfaction The 2007-2008 IRA Client Satisfaction Survey was sent to 116 former clients, from which was received 32 responses. This equates to a response rate of 27.6%. Of the respondents who were able to form an opinion on the given questions, 79.3% (23 of 29) felt that the IRA Office provided them adequate support in assisting them complete quality assessment, 80% (16 of 20) agreed that the IRA Office provided them with valuable technical assistance with accreditation assessment processes (i.e. SACS), 77.8% (21 of 27) felt that the information provided to them by the IRA Office was completely understandable, 66% (12 of 18) felt that the research/assessment information they received was completely accurate, 75% felt IRA results were almost always consistent with other data, or were the standard by which other data was judged, 87.5% (21 of 24) were satisfied with the time it took to receive their results, and finally, 76.7% (23/30) were generally satisfied with the quality of service provided to them. After reviewing this data, the IRA Office concluded that not only had it improved the accuracy of its reports, an area in which it was deficient the previous year, but that it had exceeded its objectives regarding client satisfaction. |
| Indicator | Tracking Assistance SACS Reaffirmation The IRA office will collect e-mails, sign-in sheets and use the Workorder Request Table to track the level and types of assistance provided to the University community in regards to the SACS reaffirmation process. |
| Criteria | Assistance with SACS reaffirmation The IRA office will satisfy all requests for assistance in regards to the SACS reaffirmation process. |
| Finding | Assistance with SACS Reaffirmation The IRA Office has continued to provide a variety of assistance in regards to the Universities SACS Reaffirmation efforts. During 2007-2008, the IRA Office has provided one-on-one training to at least 20 clients, and has provided technical assistance and trouble shooting to many others via phone and e-mail. |
Actions for Objective:
| Action | Continue to Provide Assistance with Accreditation The Office of Institutional Research and Assessment will continue its efforts to assist University programs and departments with the SACS reaffirmation process, as well as any other accreditation processes which departments require assistance with. In addition, the IRA Office will continue to provide advice and technical support with the Online Assessment Tracking Database (OAT Db). |