Spacer

Assessment : 2007 - 2008 : Educational Support :
Correspondence

2 Goals     3 Objectives     4 Indicators     4 Criteria     4 Findings     4 Actions

GOAL: Correspondence Students' Satisfaction

Objective Correspondence Course Grader Evaluations
to put into place a system to evaluate correspondence course graders
Associated Goals: Correspondence Students' Satisfaction

Indicator Scantron
The department will purchase a scantron machine which will be used to evaluate course graders evaluation forms
Criteria scantron machine
The scantron machine will be purchased and implemented beginning of the new Fiscal year 2009
Finding scanton machine
The scantron machine has been approved through HEAF funding. The department is waiting for the availability of funds to purchase the equipment.
Actions for Objective:

Action Scantron Machine
Although the machine has not been purchased, it will be purchased in the beginning of the fall academic semester and be ready for use in time for the course grader evaluations at the end of the semester.

GOAL: Correspondence Students' Satisfaction

Objective Increase Accessibility of Packets
To have enrollment packets ready for shipment to allow students the option for print-based or electronic packets
Associated Goals: Correspondence Students' Satisfaction, Timeliness in Enrollment Procedures

Indicator Utilization of Activity Report
An activity report within CORR01M is utilized to notify the student that his/her application has been processed.
Criteria Improve Process Time
Enrollment applications are processed within one(1) to two(2) business days.
Finding Collaboration with Registrar
For SHSU students, applications are evaluated and processed immediately. However, for the non-SHSU students, the process is delayed by up to several days.
Actions for Objective:

Action Collaboration with Registrar
A primary and an alternate staff member from the Registrar''s Office will be cross-trained to enter the Correspondence Course students in the database.

GOAL: Correspondence Students' Satisfaction

Objective Technology Utilization
Increase use of electronic means of communication
Associated Goals: Correspondence Students' Satisfaction

Indicator Electronic Activity Report to Students -- CORR01M
An activity report within CORR01M will automatically be sent via-email upon completion of requests for extensions, drops, reinstatements, transfers, and final grades.
Criteria Correspondence Course Communication
One hundred percent (100%) of communications will be sent to students and faculty via e-mail.
Finding Electronic Activity Report to Students
We met the one hundred percent (100%) goal of utilizing the Electronic Activity Report to communicate with faculty and students. However, eight-six percent (86%) of faculty responded by this electronic means of communication. The remaining fourteen (14%) communicated with student record sheets and phone calls.
Indicator Late Lesson Report to Graders -- CORR76RC
A late lesson report, CORR76RC, will be generated on a monthly basis to alert course graders of their tardiness in returning lessons.
Criteria Increase in Grader Compliance
One hundred percent (100%) of all course graders will comply with the two-week return time frame.
Finding Late Lesson Report to Graders
According to our data, fifty-seven percent (57%) of correspondence course graders returned lessons in a timely fashion.
Actions for Objective:

Action Electronic Activity Report to Students
We plan to successfully continue with one hundred percent (100%) of communications being sent to students and faculty via e-mail. We will strive to encourage the 14% of faculty that does not utilize this means of communication to do so.
Action Late Lesson Report to Graders
Although we did not meet our target, we plan to notify the course graders via e-mail in addition to the Late Lesson Report and stress the importance of timeliness for both the students and for institutional research purposes.

GOAL: Timeliness in Enrollment Procedures

Objective Increase Accessibility of Packets
To have enrollment packets ready for shipment to allow students the option for print-based or electronic packets
Associated Goals: Correspondence Students' Satisfaction, Timeliness in Enrollment Procedures

Indicator Utilization of Activity Report
An activity report within CORR01M is utilized to notify the student that his/her application has been processed.
Criteria Improve Process Time
Enrollment applications are processed within one(1) to two(2) business days.
Finding Collaboration with Registrar
For SHSU students, applications are evaluated and processed immediately. However, for the non-SHSU students, the process is delayed by up to several days.
Actions for Objective:

Action Collaboration with Registrar
A primary and an alternate staff member from the Registrar''s Office will be cross-trained to enter the Correspondence Course students in the database.

Sub Content Box

Sam Houston State University
Huntsville, TX 77341
(936) 294-1111
1-866-BEARKAT