SACS Reaffirmation
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Assessment : 2007 - 2008 : Administrative Support :
Lowman Student Center, Director
2 Goals 2 Objectives 2 Indicators 2 Criteria 2 Findings 2 Actions
GOAL: Facilities And Services
| Objective | Quality Operations | |
| Provide guests with high quality facilities, equipment and services. Associated Goals: Facilities And Services |
| Indicator | Quality Operations  Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached. |
| Criteria | Quality Operations Maintain a 90% rating of good or outstanding in the quality assessment survey |
| Finding | Quality Findings The LSC Satisfaction Survey found that 99.64% of the respondents rated the facility and service in the Excellent or Good quality. This is up from 98.67% from last year. The results of the survey are available in the Director''''s office. |
Actions for Objective:
| Action | Quality Service While the survey results indicate a high quality of service by the LSC staff, we continue to strive to improve. During semi-annual training customer service and quality operations will continue to be stressed. |
GOAL: Programs And Events
| Objective | Program/Event | |
| Provide university community with programs and increase participation in line with university growth. Associated Goals: Programs And Events |
| Indicator | Program Participation The programs sponsored by the LSC will increase student participation by a factor equal to the university growth. |
| Criteria | Event participation The total participation in the programs sponsored by the LSC will increase by 3%. |
| Finding | Program Participation Last year there were 2112 participants in LSC sponsored programs and this yeare there were 2865 for a 35.65% increase. . |
Actions for Objective:
| Action | Program and Events This year we opened the Kat Klub for free play on billiards and table tennis for the month of August. That, brought students into the Kat Klub and they were able to see the programs offered throughout the year. That change, along with collaborative programming, increased our program participation well above the university student population growth of 3%. We will continue to evaluate promotions and programming options to increase the participation at our events. |