SACS Reaffirmation
| Objective | Provide Automated Bulk Mailing Services | |
| Provide automated bulk mailing services to save time, trouble and postage expense for customers. Associated Goals: Centralize Bulk Mailing |
| Indicator | Utilization Of Bulk Mail Service Customers use centralized bulk mailing services when needed. |
| Criteria | Customer acceptance Customers voluntarily use cetralized bulk mailing services. |
| Finding | Promote bulk mailing services Customers are being queried whenever there is a potential bulk mailing job. Few are declining to use the service, and only because they have student workers to keep occupied. |
| Action | Self promotion Customers are being informed about bulk mailing services when a potential need arises. |
| Objective | Produce High-quality Printing | |
| Produce high-quality printed materials for recruiting new students and fundraising. Associated Goals: Improve Print Quality |
| Indicator | Print Quality Meets Expectations Print quality meets or exceeds customer expectations. |
| Criteria | Accurate proofing Printing service achieves a close match between proofing and printing. |
| Finding | Color management Contone color proofing accuracy is acceptable. However, built color is inaccurate. |
| Action | Color testing and evaluation Determined software upgrade is necessary to improve proofing accuracy of built color images. Will buy software next fiscal year. |
| Objective | Fast And Reliable Service | |
| Supervise order entry and production to reliably meet customer's deadline needs. Associated Goals: Timely Scheduling |
| Indicator | On-time Delivery Customers are happy and confident as to when their printing orders will be completed. |
| Criteria | Daily Work Schedule Print staff works from daily work schule to meet job deadlines. |
| Finding | Order entry Deadline dates are being given more attention by print staff. |
| Action | Order entry Query customers more frequently about when they need their printing jobs completed. Stricter adherence to daily work schedule by print staff. |
| Objective | Professional Graphic Design Services | |
| Produce marketing materials that are attractive and professional looking. Associated Goals: Upgrade Design Of Printed Materials |
| Indicator | Graphic Design Improvement Customers see and appreciate design improvements. |
| Criteria | Graphic design assistance Print staff is successful in improving various design aspects of printing jobs. |
| Finding | Establishing confidence in design skills Print staff is continuing to gain customer''''s confidence with each successful outcome. |
| Action | Design Consultation Graphic design services will be offered to customers when the need arises. |