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Assessment : 2007 - 2008 : Administrative Support :
Computer Services

3 Goals     8 Objectives     8 Indicators     8 Criteria     8 Findings     8 Actions

GOAL: Academic Standards And Programs

Objective Learning Management System
UCS will provide students and faculty with a learning management system to meet their pedagogical needs for web-enhanced or online courses.
Associated Goals: Academic Standards And Programs

Indicator LMS Participation
Increase Learning Management Participation to 80%
Criteria Track LMS participation
Track the number of classes using the LMS
Finding LMS participation
Participation of 63% was achieved
Actions for Objective:

Action LMS strategic plan
Train staff on features for so they can better promote the product. CIO will meet with Academic Affairs to determine a strategy for promoting use.

GOAL: Academic Standards And Programs

Objective Pleasant Lab Environment
Provide a comfortable, convenient, professional atmosphere for student lab work.
Associated Goals: Academic Standards And Programs, Campus Community And Atmosphere

Indicator Lab Environment Satisfaction
Target satisfaction level with lab atmosphere of 90%
Criteria Survey lab satisfaction
Survey student satisfaction with computer labs
Finding Lab satisfaction
Achieved 90.9% satisfaction
Actions for Objective:

Action Consult students
Survey students to determine their needs

GOAL: Academic Standards And Programs

Objective Training
Provide students and faculty with resources and education on new technologies.
Associated Goals: Academic Standards And Programs, Campus Community And Atmosphere

Indicator Training Participation
Increase participation in UCS offered training by 5%
Criteria Track training participation
Track the number of attendees for Computer Services training.
Actions for Objective:

Action still gathering data

GOAL: Campus Community And Atmosphere

Objective Convenient Resources
provide technology resources at campus locations convenient to students and faculty.
Associated Goals: Campus Community And Atmosphere

Indicator WAP's Provided
Increase the number of wireless access points on campus
Criteria Track number of WAP's installed
Track the number of wireless access points installed between sep 1 and Aug 31
Finding Waps installed
11 new WAP''s installed
Actions for Objective:

Action Continue explansion
Continue to install additional wireless access points

GOAL: Campus Community And Atmosphere

Objective Events Publicity
Provide increased publicity of University events and calendar
Associated Goals: Campus Community And Atmosphere

Indicator Event Highlight
UCS will track the number of event and calendar highlights provided on the University web site www.shsu.edu
Criteria Track WWW event highlights
Track the number of events highlighted on SHSU main website.
Finding Event Highlights
158 items were highlighted as of 6/1/2008
Actions for Objective:

Action Encourage publicity
Work with SHSU marketing to establish a method for departments to communicate potential topics

GOAL: Campus Community And Atmosphere

Objective Pleasant Lab Environment
Provide a comfortable, convenient, professional atmosphere for student lab work.
Associated Goals: Academic Standards And Programs, Campus Community And Atmosphere

Indicator Lab Environment Satisfaction
Target satisfaction level with lab atmosphere of 90%
Criteria Survey lab satisfaction
Survey student satisfaction with computer labs
Finding Lab satisfaction
Achieved 90.9% satisfaction
Actions for Objective:

Action Consult students
Survey students to determine their needs

GOAL: Campus Community And Atmosphere

Objective Training
Provide students and faculty with resources and education on new technologies.
Associated Goals: Academic Standards And Programs, Campus Community And Atmosphere

Indicator Training Participation
Increase participation in UCS offered training by 5%
Criteria Track training participation
Track the number of attendees for Computer Services training.
Actions for Objective:

Action still gathering data

GOAL: University Image And Exposure

Objective Conference Participation
Encourage UCS staff to network and collaborate with other technological staff at conferences and other universities.
Associated Goals: University Image And Exposure

Indicator Conference Attendance
Increase yearly conference attendance
Criteria Number of conferences attended
document the number of conferences attened
Finding Conference participation
attended 34 conferences during FY08
Actions for Objective:

Action Encourage participation
Work with staff and administration to identify beneficial events

GOAL: University Image And Exposure

Objective Conference Presentations
UCS will set a target for presentations made by UCS staff at state, regional, or national conferences.
Associated Goals: University Image And Exposure

Indicator Conference Presentations
UCS will target presenting at 3 conferences during the year.
Criteria Number of conferences presented at
document the number of conferences UCS staff have presented at. We will target a minimum of 3 annually.
Finding Conference Presentations
No presentations were given this year
Actions for Objective:

Action Encourage presentations
Work with staff to locate conferences that presentations of existing activities can be made. This should limit peperation time difficulties.

GOAL: University Image And Exposure

Objective Web Site Search Ranking Improvements
Assist University departments with web page design to help increase the Internet search ranking of SHSU
Associated Goals: University Image And Exposure

Indicator Web Site Visits
Increase number of visits to web site
Criteria Track the number of Web site visits
Track the number of visits to the SHSU main website. www.shsu.edu
Finding Training Participation
data gathering still in progress. Final numbers will be available in August.
Finding Web site visits
Actions for Objective:

Action In progress
still gathering data

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Sam Houston State University
Huntsville, TX 77341
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