SACS Reaffirmation
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Assessment : 2006 - 2007 : Administrative Support :
Lowman Student Center, Director
2 Goals 2 Objectives 2 Indicators 2 Criteria 2 Findings 2 Actions
GOAL: Facilities and Services
| Objective | Quality Operations | |
| Provide guests with high quality facilities, equipment and services. Associated Goals: Facilities and Services |
| Indicator | Quality Operations  Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached. |
| Criteria | Quality Operations Maintain a 90% rating of good or outstanding in the quality assessment survey |
| Finding | Quality Findings The LSC Satisfaction Survey found that 98.67% of the respondents rated the facility and service in the Excellent or Good quality. The survey recap and a sample of the returned surveys are attached as supporting documents. The complete file of surveys is available in the LSC Director''s Office. |
Actions for Objective:
| Action | Quality Service Quality assessment survey is reviewed each semester with staff. Areas of concern are discussed. Any findings of poor are addressed immediately with the respondent and the staff personnel responsible for that area of the LSC. |
GOAL: Programs and Events
| Objective | Program/Event | |
| Provide university community with programs and increase participation in line with university growth. Associated Goals: Programs and Events |
| Indicator | Program Participation The programs sponsored by the LSC will increase student participation by a factor equal to the university growth. |
| Criteria | Event participation The total participation in the programs sponsored by the LSC will increase by 3%. |
| Finding | Program Participation Last year there were 1894 participants in LSC sponsored programs and this year there were 2112 for am 11.5% increase. |
Actions for Objective:
| Action | Program Participation Discussed programming with staff. Kat Klub manager is the primary programmer for the LSC. Even though the goal of event participation was exceeded we can increase the participation by better advertising. Kat Klub manager will increase advertising in the university newspaper and will hand out flyers on campus before events. |