SACS Reaffirmation
| Objective | Complete the implementation & utilization of DARS | |
| To have faculty/staff/students accessing and using the DARS (Degree Audit Reporting System) software. Associated Goals: Enhance Technology |
| Indicator | Elimination of PACE degree audit system Remove PACE degree audit program from our Nell and Sam Menu Systems. |
| Criteria | Discontinue use of PACE degree audit software. Proposing that PACE be taken off of the menu thereby forcing faculty/students/staff to adjust to and use DARS. |
| Finding | People are using DARS more Training sessions were held and staff began using DARS as their primary degree audit tool. However, we discovered that we were not ready to take PACE down just yet and have made a new target date of next year sometime to take PACE down. |
| Action | Taking PACE off the menu Still need to remove PACE from the system menu so that people are using DARS |
| Objective | Improve customer satisfaction with Registrar Web Page | |
| By revamping the web page, it is expected that people will be more pleased with the appearance and find it easier to navigate. Associated Goals: Enhance Technology |
| Indicator | New Registrar Web Page Improve the Registrar web page so that it is more pleasing to the eye and more user friendly. |
| Indicator | Positive Feedback It is expected that with the implementation of the new web page, positive feedback will be received. |
| Criteria | Email Responses to Registrar Web Page Email responses provide the Registrar''s Office with the needed information to determine whether the web page is providing enough helpful information. |
| Finding | Positive Feedback instead of Negative Feedback Fewer negative responses were received. |
| Action | Create Registrar List Serve Create a list serv that students can send their questions to and will be received by all staff so that the appropriate staff member can answer. Will also serve to cross train staff. |
| Objective | Decrease the number of student class drops and resignations each semester | |
| Develop a program to track/survey the target group of "resigning students" to see why they are resigning and if it is something that we can help with. Associated Goals: Improvement in Program Development |
| Indicator | Resignation Survey Develop a survey to determine why students leave SHSU. |
| Criteria | Collect and Analyze data from resignation survey Collecting of the data received and determining what we can do, if anything, to "save" students. |
| Finding | Data is stored The data is being stored in an accessble file for future analyzation. |
| Action | Collect Data on Why Students are dropping Have students complete a short survey to determine why they are dropping |
| Objective | Train employees to provide accurate information | |
| Train employees to provide accurate information to students and the university community. Associated Goals: Improvement in Program Development |
| Indicator | Cross Train Cross Training of our Employees |
| Criteria | Less Transferring of Calls The number of calls that are transfered within our own office should decrease. |
| Finding | Expectation of Less transferring of calls Our staff are better equipped to handle calls within our own office without having to transfer to a different part of the office. We also developed a list serv for our office that when we respond to an inquiry, we respond to all and everyone in the office gets to see that answer to the question, thereby adding to our cross training experience. |
| Action | Offer Professional Development Send more staff to both regional and state conferences and offer professional development during annual office retreat. |