SACS Reaffirmation
| Objective | Department Satisfaction | |
| Satisfaction of University Departments with mail services. Associated Goals: Meeting SHSU Mailing Requirments. |
| Indicator | Department Feedback Lack of creditable compliants received by E-Mail,phone or in person. |
| Criteria | Campus Approval Rating Lack of credible complaints from those served. |
| Finding | CUSTOMER SATISFACTION No credible complaints received/pending. |
| Action | BUSINESS AS USUAL Continue to maintain USPS and Customer satisfaction by continuing and refining present efforts,actions and policies. |
| Objective | USPS Contractual Compliance | |
| The Mail Service Department will meet the requirements to remain a Contract Station. Associated Goals: USPS Contractual Compliance |
| Indicator | U.S. Postal Service Contractal Compliance. Lack of negative feedback from the U.S. Postal Service reguarding meeting our responsibilities as a Contract Station. |
| Criteria | MEET REQUIREMENTS OF CONTRACT. Lack of credible negative feedback from the U.S.P.S. about being in compliance with our contract. |
| Finding | POSTAL AUDITS Postal audits reflect that we are in compliance with our responsibilities |
| Finding | USPS FEEDBACK No negative feedback received from the U.S.Postal Service. |
| Action | USPS Compliance Compliance with US Postal Service regulations and contract. |