SACS Reaffirmation
| Objective | Glacier Software | |
| Utilize the Glacier software to its full potential for processing tax filing documentation for non-resident alien students and vendors by providing more staff training and providing more information to departments. Associated Goals: Glacier Software |
| Indicator | Non-Resident Alien Data Reported Correctly Glacier software in-house reports compared to reports from registrar to determine that non-resident alien students are included; in-house reports utilizing vendor number tracking compared to Glacier reports to determine that vendors are included. |
| Criteria | Glacier Software Process 100% of non-resident alien stduents and vendors using the Glacier software. |
| Finding | Glacier Software Software was implemented and staff received first level of training. More difficulty encountered than expected with tracking all non-resident alien students into the glacier system. |
| Action | Glacier Progam Continue with training. Work with vendor until we have the program set-up in a way that we can use it as intended - all non-resdient aliens entered and run through the program to determine if the correct documents are filed. |
| Objective | Continue Improving HigherOne Functions | |
| Continue to improve functionality of HigherOne Card. Work with OneCard office to enhance services such as travel advances going to the card and student payroll. Associated Goals: Processing Of Transactions More Efficiently Including HigherOne & ACH |
| Indicator | Reports Of Success Of HigherOne For Student Payroll Review success of student payroll on HigherOne. |
| Criteria | 20% Improvement in Views about HigherOne Debra and Ivanette can attest to whether complaints have been slower since we have settled in to having HigherOne process student payroll and travel advances for coaches. |
| Finding | HigherOne Student Payroll Well Received Student payroll on HigherOne is now completely smooth. |
| Action | Continue adding features to HigherOne usage Request information and services from HigherOne to offer students who have payroll and other refunds on OneCard. |
| Objective | Process Local Account Vendors By ACH | |
| Per Board mandate, we must strongly encourage all local vendors to get their payments by ACH. We must implement this system and provide all the progamming by the deadline. Associated Goals: Processing Of Transactions More Efficiently Including HigherOne & ACH |
| Indicator | Number Of Employees Using ACH For Reimbursement Report of employees choosing ACH for reimbursement other than payroll could lead to info on why others don't choose ACH |
| Indicator | Number Of Significant Problems Per Month With ACH Transactions Run reports to detail the number of transactions that failed due to our programming or keypunch so we can determine where we need ot improve. |
| Indicator | Number Of Vendors Signed Up For ACH Run reports detailing the number of vendors who switched to ACH from paper check. |
| Criteria | 20% Increase in vendor use of ACH Compare vendor use of ACH before mailout to after. |
| Finding | Vendor ACH Medium Success Need to do a second mailout. No complaints from those who did switch, to that is a good selling point to those who didn''t switch the first time. |
| Action | Vendor ACH 2nd Mailout In 08-09, a second mail-out will be done to encourage sign-up for ACH. |
| Objective | Student Accounts Activities | |
| The Student Accounts Officee will get involved in activities involving students and increase exposure by participating in beginning of the semester student participation games, etc. Associated Goals: Student Accounts Office |
| Indicator | Increase In Visiblity Of Student Accounts Office Traffic in Student Accounts office. Hits to website. |
| Criteria | Student Accounts Activities 15% increase in Student Accounts Office participation in campus events like Destination Graduation, Scavenger Hunt, etc. |
| Action | Student Accounts Activities Student Accounts was more likely to get involved in activities where students come to the office for prizes or to complete a step in a competition. That definitely increased visibility and helped perception of office. Need to find more activities. |
| Objective | Collections Activity | |
| Increase collections of overdue accounts by utilizing a collection agency that specializes in collecing debts in the higher education field. Associated Goals: Student Payments And Debt |
| Indicator | Consistent Increases In Collection Activity The collection agency provides detailed reports of accounts collected. |
| Criteria | Collections Activity Student debt is successfully reported to the collection agency and reports show steady increases in collections in aged debt. |
| Finding | Collections Activity The first submission was sent July, 2007 by the end of Fiscal 2007, the files had been set up and collecting was in place. The collection agency collected over $ in just 4 weeks. |
| Action | Collections Activity Continue submitting accounts to collection agency. |
| Action | Collections Activity Re-institute sending to the warrant hold program for accounts that are determined to be uncollectible. |
| Objective | Credit Card Payment | |
| Expand usage of credit card payment on the web and by telephone by increasing ease of use and increasing publicity. Associated Goals: Student Payments And Debt |
| Indicator | Increase In Credit Card Usage Reports from the Business Office are utilized to track credit card usage by phone and web. |
| Criteria | Credit Card Usage An increase of 10% in electronic payments (by phone and web combined)is the desired result for satisfying the target outcome. |
| Finding | Web Credit Card Usage Payments by credit card did increase by as much or more than our goal. |
| Action | Web Credit Card Usage Promote payment by credit card in conjunction with promotion of the Student Accounts Office. |
| Action | Web Credit Card Usage Discuss calculation of credit card fee with Collection Agency. |