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Assessment : 2007 - 2008 : Administrative Support :
Marketing

5 Goals     7 Objectives     5 Indicators     5 Criteria     1 Findings     12 Actions

GOAL: Continuous Quality Improvement External Advertising

Objective 20% Quality Improvement Of External Advertising
Improvement of quality in 20% of advertising communications.
Associated Goals: Continuous Quality Improvement External Advertising

Indicator Enumerate External Advertising And Evaluate Quality
To review all placed advertisements for creative and content. Assign a rating to each placed ad and look for a 20% increase in quality.
Criteria Gather external advertising samples; rate; seek quality improvement.
Gather a physical sample of paid advertising. Rate on creative, message, medium and impact.
Actions for Objective:

Action Assemble and rate paid advertising
Gather, collect and assemble all paid advertising. Evaluate on look, message and impact.

GOAL: Continuous Quality Improvement External Communications

Objective 20% Of Communications Integrated
20% of communications (print, web,advertising) to have branding qualities thus integrated.
Associated Goals: Continuous Quality Improvement External Communications, Initiate Integrated External Marketing Communications

Actions for Objective:

Action Establish and publish logo guidelines
Study, evaluate and publish (on web site) the logo guidelines to assist branding effort.
Action Style guide
Locate, create/develop style guide for SHSU print materials.

GOAL: Continuous Quality Improvement External Communications

Objective 20% Of Communications Integrated
20% of communications (print, web,advertising) to have branding qualities thus integrated.
Associated Goals: Continuous Quality Improvement External Communications, Initiate Integrated External Marketing Communications

Actions for Objective:

Action Evaluate communications
Evaluate through counting all internal and external communications that contain our integrated words or design elements.
Action Measure integrated communications
Count/measure the number of internal and external communications that have our integregrated words and or design elements.

GOAL: Continuous Quality Improvement External Communications

Objective 20% Of External Communications To Be Integrated
To measure the number of external communications with an integrated look, feel, flavor in an effort to build a strong brand image.
Associated Goals: Continuous Quality Improvement External Communications

Indicator Count External Marketing Communications. 20% Have An Integrated Component.
Count, or estimate external marketing communications, evaluate under guideline that 20% should have an integrated component.
Criteria Observe integrated design element in 20% of communications.
Printed materials to have an integrated look. Brochures to have black banding. Logos to be used on designated pieces.
Finding Need for integrated messages.
To increase impact of message, have same look & feel.
Actions for Objective:

Action Gather and evaluate branding efforts.
Gather and evaluate the use of branding qualities for integrated marketing communications.
Action Uniform stationary to help branding effort.
Communicate/post accepted stationary shells on web site, to contribute to branding effort.

GOAL: Continuous Quality Improvement External Communications

Objective 20% Of External Communications To Improve In Quality
To review the external communications including magazines, newsletters, brochures, invitations, etc and confirm a 20% improvement of quality through the creative process, materials and final product.
Associated Goals: Continuous Quality Improvement External Communications

Indicator Evaluate External Communications Seeking A 20% Improvement In Quality
Gather (in hard copy), list and assess external communications for time period. On a scale from 1-5, rate communication. Looking for year over year improvement of 20%
Criteria Collect (in a physical form) and rate (on an 1-5 scale) external communications
Collect in a physical format all external communications. Rate on a scale of 1-5 for creative, content and presentation.
Actions for Objective:

Action Compare & contrast external communications
Gather, compare and contrast external communications. Rate for creative content, impact and brand message in chronological order looking for improved scores.
Action Incorporate quality factors in communications
Incorporate quality factors including the design, the color, the texture,message, medium and environment of communications
Action Review and evaluate external communications
Gather, collect and review external communications. Rate in chronological order, looking for higher scores.

GOAL: Fiscal Responsibility

Objective To Perform Within Budget.
To uphold the duties of the marketing department within the given financial resources.
Associated Goals: Fiscal Responsibility

Indicator Measure Plus Or Minus By Line Item On Budget.
Measure how much under or over each line item in budget and percent of variance. Include line item analysis and overall budget analysis.
Criteria Success defined as staying within budget.
After budget analyzation, review + or - percentages. Success is defined as staying within 10% of each line item and 3% of total budget.
Actions for Objective:

Action Monthly account balance analyzation.
Each month review by line item percent of monies allocated, spent and remaining. Compare remaining amount to remaining time in fiscal, to determine purchasing power.

GOAL: Initiate Integrated External Marketing Communications

Objective 20% Of Communications Integrated
20% of communications (print, web,advertising) to have branding qualities thus integrated.
Associated Goals: Continuous Quality Improvement External Communications, Initiate Integrated External Marketing Communications

Actions for Objective:

Action Establish and publish logo guidelines
Study, evaluate and publish (on web site) the logo guidelines to assist branding effort.
Action Style guide
Locate, create/develop style guide for SHSU print materials.

GOAL: Initiate Integrated External Marketing Communications

Objective 20% Of Communications Integrated
20% of communications (print, web,advertising) to have branding qualities thus integrated.
Associated Goals: Continuous Quality Improvement External Communications, Initiate Integrated External Marketing Communications

Actions for Objective:

Action Evaluate communications
Evaluate through counting all internal and external communications that contain our integrated words or design elements.
Action Measure integrated communications
Count/measure the number of internal and external communications that have our integregrated words and or design elements.

GOAL: Retain/recruit Quality Staff

Objective Perform Annual Reviews For Staff.
Perform annual review(s) for staff. Update job description(s), assess skill sets to tasks. Reorganize where necessary.
Associated Goals: Retain/recruit Quality Staff

Indicator Staff Evaluations With Numeric Ratings.
Annual staff reviews to include a numeric scale of key skills.
Criteria Staff rating should be a 3.8/5.0 or above.
Staff is to be rated on a variety of criterion including skill set, work quality, work efficiencies and attitude. Success is a staff rating of 3.8/5.0
Actions for Objective:

Action Evaluate staff using a numeric scale.
Develop staff rating system to incorporate into annual review.

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