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Assessment : 2007 - 2008 : Administrative Support :
Mail Services

2 Goals     2 Objectives     2 Indicators     2 Criteria     2 Findings     2 Actions

GOAL: Meeting SHSU Mailing Requirments.

Objective Department Satisfaction
Satisfaction of University Departments with mail services.
Associated Goals: Meeting SHSU Mailing Requirments.

Indicator Department Feedback
Lack of creditable compliants received by E-Mail,phone or in person.
Criteria Campus Approval Rating
Lack of credible complaints from those served.
Finding Campus Approval
Findings will not be available until 8/31/08.
Finding Meet requirements
Findings will not be available until 8/31/08.
Actions for Objective:

Action Department Satisifaction
Actions will be taken after the 8/31/08 findings are made available

GOAL: USPS Contractual Compliance

Objective USPS Contractual Compliance
The Mail Service Department will meet the requirements to remain a Contract Station.
Associated Goals: USPS Contractual Compliance

Indicator U.S. Postal Service Contractal Compliance.
Lack of negative feedback from the U.S. Postal Service reguarding meeting our responsibilities as a Contract Station.
Criteria MEET REQUIREMENTS OF CONTRACT.
Lack of credible negative feedback from the U.S.P.S. about being in compliance with our contract.
Actions for Objective:

Action Contractual Compliance
Actions will be taken after the 8/31/08 findings are made available.

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Sam Houston State University
Huntsville, TX 77341
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