SACS Reaffirmation
| Objective | Glacier Software | |
| Utilize the Glacier software to its full potential for processing tax filing documentation for non-resident alien students and vendors by providing more staff training and providing more information to departments. Associated Goals: Glacier Software |
| Indicator | Glacier Software Glacier software in-house reports compared to reports from registrar to determine that non-resident alien students are included; in-house reports utilizing vendor number tracking compared to Glacier reports to determine that vendors are included. |
| Criteria | Glacier Software Process 100% of non-resident alien stduents and vendors using the Glacier software. |
| Finding | Glacier Software Findings reported at 8/31/08. |
| Action | Glacier Software Actions, if necessary, will be taken after 8/31/08 findings. |
| Objective | Efficiency & Effectiveness | |
| Provide more opportunities for staff to meet and discuss ideas for improvements, changes, etc. Add staff if necessary; re-route processes accordingly Associated Goals: Increase Efficiency & Effectiveness Of Department |
| Indicator | Meet With Director Number of meetings per month to evaluate how new policies and procedures are working; gather new ideas; if training is being found and taken advantage of, & increase morale. |
| Criteria | Monthly Department Meeting Meet with Director once a month to provide results, ideas, project status and to receive updates and university-wide feedback from the Director. |
| Finding | Efficiency & Effectiveness of Department Processes and work flow has been evaluated. New processes have been introduced to improve efficiency & effectiveness. Monthly meetings are a success. |
| Action | Work with new staff Three new positions have been added in Administrative Accounting. We will work hard to evaluate and make sure work flow is handled in the most efficient and effective manner. |
| Objective | Professional Development | |
| Provide opportunities for professional development for staff through on-sight and off-sight training and encouraging involvment in these activities. Associated Goals: Increase Efficiency & Effectiveness Of Department, Professional And Personal Development |
| Indicator | Meet With Director Number of meetings per month to evaluate how new policies and procedures are working; gather new ideas; if training is being found and taken advantage of, & increase morale. |
| Criteria | Monthly Department Meeting Meet with Director once a month to provide results, ideas, project status and to receive updates and university-wide feedback from the Director. |
| Finding | Efficiency & Effectiveness of Department Processes and work flow has been evaluated. New processes have been introduced to improve efficiency & effectiveness. Monthly meetings are a success. |
| Indicator | Training Sessions Number of Workshops and staff development sessions per year put together to address campus-wide training issues and in-house training issues. |
| Criteria | 2-4 Training Sessions Provide 2-4 training sessions at the minimum - this include university-wide workshops, individual department workshops and in-house training for department employees. |
| Finding | Professional And Personal Development Staff has been encouraged to seek training and professional development. 20% more training and professional development was attended by staff in 07-08. |
| Action | Professional & Personal Development Staff is more likely to seek professional development if it is brought to them and they can go together. Find more local seminars, etc. |
| Objective | Professional Development | |
| Provide opportunities for professional development for staff through on-sight and off-sight training and encouraging involvment in these activities. Associated Goals: Increase Efficiency & Effectiveness Of Department, Professional And Personal Development |
| Indicator | Meet With Director Number of meetings per month to evaluate how new policies and procedures are working; gather new ideas; if training is being found and taken advantage of, & increase morale. |
| Criteria | Monthly Department Meeting Meet with Director once a month to provide results, ideas, project status and to receive updates and university-wide feedback from the Director. |
| Finding | Efficiency & Effectiveness of Department Processes and work flow has been evaluated. New processes have been introduced to improve efficiency & effectiveness. Monthly meetings are a success. |
| Indicator | Training Sessions Number of Workshops and staff development sessions per year put together to address campus-wide training issues and in-house training issues. |
| Criteria | 2-4 Training Sessions Provide 2-4 training sessions at the minimum - this include university-wide workshops, individual department workshops and in-house training for department employees. |
| Finding | Professional And Personal Development Staff has been encouraged to seek training and professional development. 20% more training and professional development was attended by staff in 07-08. |
| Action | Professional & Personal Development Staff is more likely to seek professional development if it is brought to them and they can go together. Find more local seminars, etc. |
| Objective | Student Accounts Activities | |
| The Student Accounts Office will get involved in activities involving students and increase exposure by participating campus-wide activities. Relocation to an more visible office and additional staff would be most beneficial. Associated Goals: Student Accounts Office |
| Indicator | Student Accounts Activities Traffic in Student Accounts office. Hits to website. |
| Criteria | Student Accounts Activities 15% increase in Student Accounts Office participation in campus events like Destination Graduation, Scavenger Hunt, etc. |
| Finding | Student Accounts Student accounts has been moved - better visibility, etc. A position has been added to help with workload so that more visibility and assistance to students can be provided. |
| Finding | Student Accounts Activities A new position has been added to allow better assistance to students and even more involvement in activities. |
| Action | Student Accounts Activities Work on website. |
| Objective | Collections Activity | |
| Continue to use the collection agency to its fullest extent. Utilize programming to assist in getting accounts sent at a faster turnaround. Associated Goals: Student Payments And Debt |
| Indicator | Collections Activity The collection agency provides detailed reports of accounts collected. |
| Criteria | Collections Activity Student debt is successfully reported to the collection agency monthly and reports show steady increases in collections in aged debt. |
| Finding | Collections Activity Collections of past due accounts was over $450,000 in the first year. |
| Action | Collections Activity/ Student payments & Debt Continue submitting accounts to collection agency. |