SACS Reaffirmation
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Assessment : 2006 - 2007 : Administrative Support :
Student Services, Vice President
5 Goals 6 Objectives 15 Indicators 22 Criteria 25 Findings 23 Actions
GOAL: Inclusive Community
| Objective | Collaborative Programs | |
| Create opportunities for departments within the division to develop collaborative programs with internal and external constituents. Associated Goals: Inclusive Community |
| Indicator | Number of Programs Submitted Number of programs that are submitted to the Vice President by the departments. |
| Criteria | Approve Collaborative Programs Submit two program proposals that highlight collaborative efforts with internal or external constituents to the Vice President for approval. |
| Finding | Data Collection Began data collection during the 2007-2008 academic year. |
| Indicator | Number of Promotional Publications Number of weekly e-mails, newsletters, and brochures used to market and promote department programs. |
| Criteria | Create Division Brochure Create division brochure annually. |
| Finding | Publish Division Brochure Created Volume VIII, Number 8 of the Student Services Division Booklet. |
| Criteria | Create Newsletters Create one newsletter per long semester with one news clip submitted from each department. |
| Finding | Number of Newsletters Published Created two division newsletters, one during Fall 2006 and one during Spring 2007. |
| Criteria | Create Weekly E-Mails Create 10 weekly e-mails per long semester. |
| Finding | Number of E-Mail Messages Created 14 e-mail messges during Fall 2006 and 18 e-mail messages during Spring 2007 to students, staff, and faculty promoting various department program and event opportunities. The Computer Services Workorder Report detailing e-mail information and distribution processes is attached. |
| Criteria | Submit Department Brochures Submit one department brochure to the Vice President annually. |
| Finding | Submission of Department Brochure All departments have submitted a department brochure that highlights the activities provided and services available. |
| Indicator | Percentage of Staff on University Committees Percentage of staff recommended for committee service. |
| Criteria | Committee Service 50 percent of staff will serve on committees. |
| Finding | Percentage of Committee Service Approximately 66 percent of staff members serve on University and/or division committees. A report detailing staff committee service is attached. |
Actions for Objective:
| Action | Committee Service Increase the criteria percentage to involve a minimum 60 percent of staff members serving on University and/or division committees in 2007-2008. |
| Action | Department Brochures Continue to submit one department brochure to the Vice President annually. |
| Action | Division Brochure Continue to create the division brochure annually. |
| Action | Findings for Collaborative Program Report findings at the completion of the 2007-2008 academic year. |
| Action | Newsletters Continue to create two division newsletters, one during Fall 2007 and one during Spring 2008, however the criteria for 2007-2008 will be revised because one news clip submitted from each department exceeds the space available in the document. |
| Action | Weekly E-mails Change the criteria to create a minimum of 14 e-mail messages per long semester in 2007-2008. |
GOAL: Innovative Programs and Services
| Objective | Division Resources | |
| Increase the availability of division resources to the departments for development of new and innovative programs and services. Associated Goals: Innovative Programs and Services |
| Indicator | New Program Proposals Number of new program proposals submitted to the Vice President for approval. |
| Criteria | Resources for Programs and Services Identify two new programs and services in need of resources. |
| Finding | Bearkat OneCard Financial Center Research funding for the Bearkat OneCard Financial Center. |
| Finding | Funding for "Ask the Raven" Request 100 Percent funding for "Ask the Raven". |
Actions for Objective:
| Action | "Ask the Raven" Funding Funding was provided and the service will be available online in the Dean of Students'' Office for the 2007-2008 academic year. |
| Action | OneCard Services Fee Proposal A proposal for the implementation of a onecard services fee will be forwarded to the President for approval. |
GOAL: Staff Professional and Personal Development
| Objective | Staff Development | |
| Provide opportunities for intellectual, physical, and spiritual development for employees. Associated Goals: Staff Professional and Personal Development |
| Indicator | Develop Staff Development Programs Number of annual staff development programs for division employees. |
| Criteria | Provide Educational Sessions Provide one educational session per long semester. |
| Finding | Number of Educational Sessions The educational session was held on May 22, 2007, and program and assessment details are attached. |
| Criteria | Provide Team Building Sessions Provide one team building session per long semester. |
| Finding | Number of Team Building Sessions The team building session was held on December 16, 2006, and program and assessment details are attached. |
| Indicator | Employees Attending Annual Staff Development Percentage of employees attending annual staff development programs. |
| Criteria | Staff Attendance at Staff Development 75 percent of employess will attend staff development programs |
| Finding | Percentage of Staff Employees Attending Approximately 89 percent of division employees attended the Spring 2007 staff development session. Attendance at the Fall 2006 development session was not recorded. |
| Indicator | Evaluate Staff Human Resources annual merit review process. |
| Criteria | Complete Annual Staff Evaluations Complete 100 percent of annual staff evaluations by June 30 using the annual merit review form. |
| Finding | Complete Staff Evaluations All direct report staff evaluations were completed by June 30 using the annual merit review form. |
| Indicator | Meet With Directors Number of monthly meetings with directors during long semesters. |
| Criteria | Present Department Activity Reports Meet as a group at least once per month for directors to present department activity reports as well as receive University updates from the Vice President. |
| Finding | Number of VPSS Staff Meetings The VPSS Staff Meetings were held at least once per month with information being shared among attendees and minutes for the 2006-2007 long semesters are attached. |
| Criteria | Provide University Updates Meet individually with department directors for the Vice President to receive department updates as well as provide University updates. |
| Finding | Number of Meetings with Directors The Vice President met on a regular monthly basis with department directors. |
Actions for Objective:
| Action | Meeting with Directors Continue to meet with department directors on an individual basis to provide and receive department and University updates. |
| Action | Staff Development Attendance Continue to evaluate attendance at the development sessions, however the criteria will be changed to ensure that at least 80 percent of division employees will attend the programs. |
| Action | Staff Educational Development Continue to provide educational development for division staff members. |
| Action | Staff Evaluations Continue to evaluate direct report staff by June 30 utilizing the annual merit review form. |
| Action | Staff Team Building Development Continue to provide team building sessions for staff members. |
| Action | VPSS Staff Meetings Continue to meet as a group at least once per month during the 2007-2008 long semesters and directors will continue to present department activity reports, as well as receive University updates by the Vice President. |
GOAL: Student Participation and Satisfaction
| Objective | Evaluate Programs For Students' Perceptions And Opinions | |
| Provide assessment tools for departments to evaluate programs that will determine students' perceptions and opinions. Associated Goals: Student Participation and Satisfaction |
| Indicator | Finalize Assessment Software Contract Finalize a contract for student assessment software. |
| Criteria | Purchase Software Purchase StudentVoice software. |
| Finding | Finalize StudentVoice Contract The StudentVoice contract was signed on July 30, 2007, and access to their online assessment management system was purchased on August 1, 2007, for use during the 2007-2008 academic year. |
Actions for Objective:
| Action | StudentVoice Software Usage Departments are utilizing the StudentVoice assessment management system to manage their strategic planning process, as well as preparing their assessment projects. Continue to assess usage of the system to determine contract renewal for the 2008-2009 academic year. |
GOAL: Student Participation and Satisfaction
| Objective | Evaluate Programs for Student Participation | |
| Each department will review and evaluate current programs to encourage student participation. Associated Goals: Student Participation and Satisfaction |
| Indicator | Performance Indicator Report Division of Student Services Performance Indicator Report. |
| Criteria | Meet Performance Indicator Goal Evaluate 25 percent of department services based on meeting their performance indicator goals. |
| Finding | Performance Indicator Data Based on performance indicator data, at least 25 percent of department services have met or surpassed the goal projections. |
Actions for Objective:
| Action | Performance Indicator Report Evaluation Increase the criteria for the evaluation of department services to 30 percent. |
GOAL: Students Critical Thinking and Lifelong Learning
| Objective | Student Opportunities For Learning | |
| Provide opportunities for students to explore traditional and alternative learning through newspaper readership with the USA Today Collegiate Readership Program, luncheons with University administrators, and alcohol and drug use education sponsored by the Alcohol Abuse Initiative. Associated Goals: Students Critical Thinking and Lifelong Learning |
| Indicator | Alcohol Initiative Budget Alcohol Abuse Initiative budget. |
| Criteria | Increase Budget Increase budget by 20 percent. |
| Finding | Alchohol Abuse Initiative Budget Increase The Alcohol Abuse Initiative program did not receive a 20 percent budget increase. |
| Indicator | Assess Collegiate Readership Program  Collegiate Readership Program Student Survey. The attached survey requests information concerning civic engagement and global awareness. |
| Criteria | Knowlege Acquired From Reading the Newspaper 75 percent of student participants indicate that the knowledge acquired from reading the newspaper has influenced their views on a political or ethical issue. |
| Finding | Collegiate Readership Program Survey Results The most recent results collected were from November 2005 indicating 73 percent feel that the knowledge acquired from newspaper reading influenced their views on political or ethical issues. The presentation of results, prepared by USA Today for SHSU, is attached. |
| Indicator | Collegiate Readership Program Consumption Report Collegiate Readership Program Consumption Report. The report provides the number of newspapers distributed and sold on campus. |
| Criteria | Increase Student Readership Increase student readership on campus by 25 percent. |
| Finding | Collegiate Readership Program Consumption During the 2006-2007 academic year, a total of 187,768 newspapers were sold. The Collegiate Readership Program Consumption Report is attached. |
| Indicator | Increase Staff To Support Alcohol Abuse Initiative Staff Additions/Changes Form. |
| Criteria | Hire Full-Time Staff Member Hire a full-time health/wellness educator. |
| Finding | Hire Health/Wellness Educator A full-time health/wellness educator was not hired. |
| Indicator | Survey Information Exchange Luncheons Survey of students attending information exhange luncheons sponsored by the Vice President for Student Services. The survey provides information concerning what was learned and the learning experience. Throughout the fall and spring semesters the Vice President has six luncheons and randomly selected students are invited to attend. They are primarily comprised of freshman, sophomore, junior, and senior students who are leaders in student and academic organizations on campus. International students are also invited to attend. Students were provided additional space at the end of the anonymous survey for comments, as well as asked to identify what they learned at the event. A sample of the luncheon notes and survey questions and results is attached. |
| Criteria | Survey Students for Benefits 75 percent of students surveyed indicate that meeting University administrators were of benefit to them. |
| Finding | Information Exchange Luncheon Benefit At the six VPSS Student Luncheons that were held, the survey question asked if the student felt that the opportunity to meet University administrators was of benefit to them. A total of 99 students were asked to complete the survey question. There were 88 students who completed the survey question, giving a response rate of 89 percent. 95 percent of respondents indicated that they completely agreed with the question. |
| Criteria | Survey Students for Increased Knowledge 75 percent of students surveyed indicate increased knowledge of University operations. |
| Finding | Information Exchange Luncheon Increased Knowledge At five out of the six VPSS Student Luncheons that were held, the survey question asked if students'' questions and concerns were addressed or if they were provided information to follow up with an appropriate faculty/staff member or department to resolve their issue. There were 79 students who completed the survey question, giving a response rate of 94 percent. 66 percent of respondents indicated that they completely agreed and 27 percent of respondents somewhat agreed with the question. |
| Finding | Information Exchange Luncheon Increased Knowledge At the six VPSS Student Luncheons that were held, the survey question asked if the topics discussed at the luncheon were relevant to the student and/or their student organization. A total of 99 students were asked to complete the survey question. There were 88 students who completed the survey question, giving a response rate of 89 percent. 60 percent of respondents indicated that they completely agreed and 31 percent of respondents somewhat agreed with the question. |
| Criteria | Survey Students for Valuable Experience 75 percent of students surveyed indicate luncheons were a valuable experience. |
| Finding | Information Exchange Luncheon Valuable Experience At the six VPSS Student Luncheons that were held, the survey question asked if the student was able to share their opinions openly and thoroughly with students and the administrator(s) at the luncheon. A total of 99 students were asked to complete the survey question. There were 88 students who completed the survey question, giving a response rate of 89 percent. 85 percent of respondents indicated that they completely agreed and 8 percent of respondents somewhat agreed with the question. |
| Finding | Information Exchange Luncheon Valuable Experience At the six VPSS Student Luncheons that were held, the survey question asked if the student would attend another student/administrator luncheon. A total of 99 students were asked to complete the survey question. There were 88 students who completed the survey question, giving a response rate of 89 percent. 89 percent of respondents indicated that they completely agreed and 6 percent of respondents somewhat agreed with the question. |
Actions for Objective:
| Action | Alcohol Abuse Initaitve Budget The Alcohol Abuse Initiative will increase its budget by pursuing grant-funded opportunities from outside agencies for the 2007-2008 academic year. |
| Action | Collegiate Readership Program Consumption Continue to track the number of newspapers sold for the 2007-2008 academic year to determine if there is an increase in student readership. |
| Action | Collegiate Readership Program Survey Survey students again during 2007-2008 utilizing The USA Today Collegiate Readership Survey. |
| Action | Health/Wellness Educator Position This position will no longer be pursued. |
| Action | Information Exchange Luncheon Benefit Continue to offer the information exchange luncheons and increase the percentage of students indicating that meeting University administrators were of benefit to them to 80 percent. |
| Action | Information Exchange Luncheon Increased Knowledge Continue to offer the information exchange luncheons and increase the percentage of students indicating increased knowledge of University operations to 80 percent. |
| Action | Information Exchange Luncheon Valuable Experience Continue to offer the information exchange luncheons and increase the percentage of students indicating that the luncheon was a valuable experience to 80 percent. |